How can we help you?
What is Ploom Club?
Ploom Club is our loyalty program.
When you create a Ploom account and register your device, you automatically become a Ploom Club member.
As a Ploom Club member, you can collect and use points for selected rewards and special offers, including device-related benefits and other advantages available at participating Ploom retail locations.
- What's Ploom?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are tobacco sticks?
- What are heated tobacco products?
- What's Smart Heatflow™?
- What’s the difference between Ploom and other heated tobacco products?
- How is Ploom different from cigarettes?
- Does the Ploom device produce smoke or ash?
- Does Ploom have a smell?
- Can I take Ploom device on a plane?
- Can I take EVO tobacco sticks abroad?
- How do I dispose of used tobacco sticks?
- What is Ploom AURA?
- How to use Ploom AURA?
- How to clean Ploom AURA?
- How do I charge my Ploom AURA?
- Is it Ploom AURA waterproof?
- Where can I find my registration code?
- What will happen if I remove the front cover while using my Ploom AURA device?
- Can I set up the lock option on my Ploom AURA device?
- How can I remove the manual lock on my Ploom AURA device?
- How many uses does one full charge of a Ploom AURA device provide?
- Where can I use my Ploom device?
- Where is the button on the Ploom AURA device?
- How can I stop using the Ploom AURA device?
- How long does it take for the tobacco sticks to cool down?
- When should I lock my Ploom AURA?
- My Ploom AURA isn’t working. What should I do?
- My Ploom AURA isn't charging. What should I do?
- How long it takes to charge Ploom AURA?
- How to reset Ploom AURA?
- Which features can I use via the app?
- How do I download the app on an Android device?
- How to download the app on an iOS device?
- Is installing and using the Ploom app free?
- How can I log in to the Ploom app?
- How to connect Ploom device to my phone?
- How to change the heating mode?
- How does the “Device Detector”feature work and what are its limitations?
- How do I manage my consents and notifications?
- How does the device lock and unlock option work?
- How many devices can I connect the app to?
- How do I disconnect or remove a device from the app?
- Why does the app request permission to access GPS location?
- Why does the app request permissions for Bluetooth and for scanning Bluetooth devices?
- Why do I need to grant permission for notifications and how do I set it up?
- How can I get support if I have an issue with the app or the device?
- Can I earn Ploom Club points through the app?
