How to register my Ploom device?
Registering your Ploom device is quick and easy.
Use your phone to scan the unique QR code located inside the box your device came in. (There is another QR code on the outside, but it is intended for retailers and is not used for registration.)
By scanning the code, you will be redirected to the page to create your personal account. Fill in the details and that’s it!
By registering your device, you receive additional warranty; you don’t need a fiscal receipt - by checking our internal system, you will be eligible for a replacement or repair of the device in accordance with the law. Not only that: you also receive Ploom Club points and a “Learn more about Ploom Club” link - by registering, you not only activate the warranty but also automatically earn Ploom Club points on your account.
- What's Ploom?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are tobacco sticks?
- What are heated tobacco products?
- What's Smart Heatflow™?
- What’s the difference between Ploom and other heated tobacco products?
- How is Ploom different from cigarettes?
- Does the Ploom device produce smoke or ash?
- Does Ploom have a smell?
- Can I take Ploom device on a plane?
- Can I take EVO tobacco sticks abroad?
- How do I dispose of used tobacco sticks?
- What is Ploom AURA?
- How to use Ploom AURA?
- How to clean Ploom AURA?
- How do I charge my Ploom AURA?
- Is it Ploom AURA waterproof?
- Where can I find my registration code?
- What will happen if I remove the front cover while using my Ploom AURA device?
- Can I set up the lock option on my Ploom AURA device?
- How can I remove the manual lock on my Ploom AURA device?
- How many uses does one full charge of a Ploom AURA device provide?
- Where can I use my Ploom device?
- Where is the button on the Ploom AURA device?
- How can I stop using the Ploom AURA device?
- How long does it take for the tobacco sticks to cool down?
- When should I lock my Ploom AURA?
- My Ploom AURA isn’t working. What should I do?
- My Ploom AURA isn't charging. What should I do?
- How long it takes to charge Ploom AURA?
- How to reset Ploom AURA?
- Which features can I use via the app?
- How do I download the app on an Android device?
- How to download the app on an iOS device?
- Is installing and using the Ploom app free?
- How can I log in to the Ploom app?
- How to connect Ploom device to my phone?
- How to change the heating mode?
- How does the “Device Detector”feature work and what are its limitations?
- How do I manage my consents and notifications?
- How does the device lock and unlock option work?
- How many devices can I connect the app to?
- How do I disconnect or remove a device from the app?
- Why does the app request permission to access GPS location?
- Why does the app request permissions for Bluetooth and for scanning Bluetooth devices?
- Why do I need to grant permission for notifications and how do I set it up?
- How can I get support if I have an issue with the app or the device?
- Can I earn Ploom Club points through the app?
